ESDAL4 - 4.0.61.32100

1. Using https://prod.esdal.info/

Esdal means the Electronic Service Delivery for Abnormal Loads providing a notification and route planning system to assist in the management of Abnormal Indivisible Loads. All correspondence other than through the on-line feedback service should be directed to the Abnormal Loads Team, National Highways, 9th Floor, The Cube, 199 Wharfside Street, Birmingham B1 1RN. Website means the website at , Visit the Quality Control page on ESDAL https://prod.esdal.info/ operated by National Highways. You agree to use this site only for lawful purposes, and in a manner that does not infringe the rights of or restrict or inhibit the use of this site by any third party. By using this website, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using this site.

2. Changes to the website and these terms

National Highways reserves the right to make changes to the Website and these terms without notice. Please check these terms and conditions regularly, as continued use of the Website after a change has been made is your acceptance of the change.

3. Warranty and liabilities

While every effort is made to keep the Website up to date, we don’t provide any guarantees, conditions or warranties as to the accuracy of the information on the site. We do not accept liability for loss or damage incurred by users of the Website, whether direct, indirect or consequential, whether caused by tort, breach of contract or otherwise, in connection with our site, the inability to use, or results of the use of the site, any websites linked to it and any materials posted on it. This includes loss of: income or revenue, business, profits or contracts, anticipated savings, data, goodwill or tangible property. This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

4. Copyright

Notwithstanding Clause 5 below, all text, data, charts, tables, software, video, music, sound, graphics, photographs, illustrations, artwork, names, logos, and all other material of whatever nature contained on the Website and all copyright which may subsist in this Website (together, the Content) belongs to and shall remain at all times the property of National Highways or licensed source. You may retrieve and display Content from the Website on an electronic visual display device, print individual pages on paper (but not photocopy them) and store such information in electronic form on disk (but not on any server or other storage device connected to the network) solely for the purposes of planning and managing the movement of abnormal loads. You agree not to adapt, alter or create a derivative work from any of the Content on the Website or to use it for any purpose whatsoever other than for the intended use or as otherwise expressly permitted by these terms. Certain files are available for download from this website. These files are also subject to these terms. By accessing and using this Website you confirm that you agree to keep any information provided to you as management information as confidential and only to use it for purposes directly related to abnormal load movement. You also agree not to publish such information.

5. Crown copyright

Crown copyright information featured on the National Highways website (other than departmental or agency logos) may be used and re-used free of charge under the terms and conditions of the Open Government Licence (OGL) www.nationalarchives.gov.uk/doc/open-government-licence/version/3/. Where Crown copyright information is being republished or copied to others, the source of the material must be identified and the copyright status acknowledged. A maximum of ten (10) copies may be made of the results of a map or route search for your own personal use, or for the purposes of planning and managing the movement of an abnormal load. The permission to use contained in this clause does not extend to anything on this site which is not identified as being Crown copyright or as being the copyright of a third party. Authorisation to reproduce such material must be obtained from the copyright holders concerned.

6. Other intellectual property rights

The trade marks, service marks and logos used and displayed on this Website (trade marks) are the property of National Highways or a third party. Nothing on this Website should be construed as granting, by implication or otherwise, any licence or right to use any Trade Mark, service mark or logo without written permission from National Highways or the third party owner. The name of National Highways or the third party owner may not be used in any way, including in advertising or publicity pertaining to distribution of Content without the prior written permission of National Highways or third party owner as appropriate

7. Data coverage and disclosure

Esdal uses data supplied from many sources. Whilst every reasonable effort is made to ensure that data coverage is sufficient to provide the Esdal service, National Highways cannot guarantee that data will cover all areas of the highways network. Data supplied by you for the purposes of Esdal will not be disclosed to other parties other than for the purposes of Esdal. Where data about structures is made available, this will only be disclosed to the extent that the data is already in the public domain or published elsewhere.

8. Unlawful use

You must not misuse this site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to this site, the server on which the site is stored or any server, computer or database connected to the site. You must not attack the site via a denial of service attack or a distributed denial of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and will co-operate with those authorities by disclosing your identity to them.

9. Security, username and password

You will be issued with a username and an initial password on completion of registration to the site. You will be required to change your password to a password of your choosing when you first login to the Website. You are responsible for all actions taken under your Username and password and shall only use or utilise the Website using your own Username and password. You must make every effort to keep your password safe and should not disclose it to any other person, including persons within your own organisation. You should inform the Esdal Helpdesk immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner. You shall not transfer your Username to any other person. You shall also not permit, either directly or indirectly, any other person to utilise your Username or password, including persons within your own organisation.

10. Jurisdiction

These terms shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising under these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. General

If any of these terms and conditions are held to be invalid, unenforceable or illegal for any reason, the remaining terms and conditions shall nevertheless continue in full force.

12. Events beyond our control

National Highways accepts no liability for any failure to comply with these terms and conditions where such failure is due to circumstances beyond our reasonable control.

13. Linking to and from https://prod.esdal.info/

We welcome and encourage other websites to link to the information that is hosted on the public pages of this website and you do not have to ask permission to link to it.

However we do not give permission to suggest that your website is associated with or endorsed by Esdal or National Highways.

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

14. Privacy policy

National Highways have fully committed to adherence of the General Data Protection Regulations (GDPR) following implementation on the 25th May 2018. In relation to our collection and processing of personal data, please see the below information.

Section 1 – Collection of Data

1) National Highways will be the data controller and the contact details for the company are:
a) Data Protection Officer: Graham Woodhouse
b) Email: DataProtectionAdvice@nationalhighways.co.uk

2) The data is being collected for: The ESDAL (Electronic Service Delivery for Abnormal Loads) Service

3) The data processor, working on behalf of National Highways in relation to this will be:
ARS T & TT

4) Collected data will be stored within secure electronic records management systems, with the system being dependant on the nature of information. The systems used by National Highways are: ESDAL

5) Information stored by third parties will be held on the following systems: Oracle in UK

Section 2 – Processing of data

In addition to the information referred to in section 1, at the point of collection we will, at the time when personal data are obtained, provide you with the following further information necessary to ensure fair and transparent processing:

1) The personal data will be stored until the user asks to be removed from the system or we are informed they are no longer employed by the company which their data is held under.

2) Under GDPR you have rights to request information from the company

Right of access to the data (Subject Access Request)
Right for the rectification of errors
Right to erasure of personal data – not an absolute right
Right to restrict of processing or to object to processing
the right to data portability;

3) As this processing is based on receiving the consent of the data subject then we have an obligation to inform the data subject that they have the right to withdraw their consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

4) You have the right to lodge a complaint with a supervisory authority (in the UK that is the Information Commissioners Office).

5) The provision of this personal data is a contractual requirement and you are obliged to provide this information for this requirement to be fulfilled.

6) If we are to process the personal data we hold for a purpose other than that for which it was originally collected then we will provide the you with information on what that other purpose is prior to that further processing taking place. The extra information will include any relevant further information as referred to above including the right to object to that further processing.

15. Haulier portal terms

By accessing and using this Website you confirm that you as a user have the authority or delegated authority of your organisation or business to submit notifications and indemnities on behalf of your organisation or business.

Your personal data and organisational data may be used to communicate abnormal load notifications as a legal requirement in accordance with Section 44 of the Road Traffic Act.

16. Police portal terms

By accessing and using this Website you confirm that you as a user have the authority or delegated authority of your organisation to accept or reject on behalf of your organisation or business proposed special order routes submitted to you.

Your personal data and organisational data may be used to communicate abnormal load notifications as a legal requirement in accordance with Section 44 of the Road Traffic Act.

17. Structure owner portal terms

By accessing and using this Website you confirm that you as a user have the authority or delegated authority of your organisation to accept or reject on behalf of your organisation or business proposed special order routes submitted to you.

Data - By accessing and using this Website you confirm that you as a user have the authority or delegated authority of your organisation to modify, add or delete data related to those structures you own or manage on behalf of your organisation.

Your personal data and organisational data may be used to communicate abnormal load notifications as a legal requirement in accordance with Section 44 of the Road Traffic Act.

While we make every effort to keep https://prod.esdal.info/ up to date, we don't provide any guarantees, conditions or warranties as to the accuracy of the information on the site.

We do not accept liability for loss or damage incurred by users of the website whether direct, indirect or consequential, whether caused by tort, breach of contract or otherwise, in connection with the site, its use, the inability to use or results of the use of the site, any websites linked to it and any materials posted on it. This includes loss of:

physical damage to property;
loss of income or revenue;
loss of business;
loss of profits or contracts;
loss of anticipated savings;
loss of data;
loss of goodwill;
business interruption;
wasted management or office time

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales and subject to the exclusive jurisdiction of the courts of England and Wales.

External Links

We are not responsible for the contents or reliability of the linked web sites and do not necessarily endorse the views expressed within them. We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages.

General Data Protection Regulations (GDPR) Privacy Notice National Highways - ESDAL

National Highways have fully committed to adherence of the General Data Protection Regulations (GDPR) following implementation on the 25th May 2018. In relation to our collection and processing of personal data, please see the below information.

Section 1 – Collection of Data

1) National Highways will be the data controller and the contact details for the company are:
a) Data Protection Officer: Graham Woodhouse
b) Email: DataProtectionAdvice@nationalhighways.co.uk

2) The data is being collected for: The ESDAL (Electronic Service Delivery for Abnormal Loads) Service

3) The data processor, working on behalf of National Highways in relation to this will be:
ARS T & TT

4) Collected data will be stored within secure electronic records management systems, with the system being dependant on the nature of information. The systems used by National Highways are: ESDAL

5) Information stored by third parties will be held on the following systems:
Oracle in UK

Section 2 – Processing of data

In addition to the information referred to in section 1, at the point of collection we will, at the time when personal data are obtained, provide you with the following further information necessary to ensure fair and transparent processing:

1) The personal data will be stored until the user asks to be removed from the system or we are informed they are no longer employed by the company which their data is held under.

2) Under GDPR you have rights to request information from the company

Right of access to the data (Subject Access Request)
Right for the rectification of errors
Right to erasure of personal data – not an absolute right
Right to restrict of processing or to object to processing
the right to data portability;

3) As this processing is based on receiving the consent of the data subject then we have an obligation to inform the data subject that they have the right to withdraw their consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

4) You have the right to lodge a complaint with a supervisory authority (in the UK that is the Information Commissioners Office).

5) The provision of this personal data is a contractual requirement and you are obliged to provide this information for this requirement to be fulfilled.

6) If we are to process the personal data we hold for a purpose other than that for which it was originally collected then we will provide the you with information on what that other purpose is prior to that further processing taking place. The extra information will include any relevant further information as referred to above including the right to object to that further processing.

1. Introduction

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example:

enabling a service to recognise your device so you don't have to give the same information several times during one task
recognising that you may already have given a username and password so you don't need to do it for every web page requested
measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast
analysing anonymised data to help us understand how people interact with govt services so we can make them better

If you'd like to learn how to remove cookies set on your device, visit the GOV.UK website.

2. ESDAL cookies

Session management

These are session-based cookies used to ensure the smooth running of user's sessions.

Name: ASP.NET_SessionId
Purpose: This is a session cookie providing a user with a unique session ID - used to maintain an
anonymised user session. Note. This is assigned prior to a user logging-in.
Typical content: Randomly generated number/text
Expires: When browsing session ends

Name: ASPXAUTH
Purpose: This cookie is used to identify a logged-in user to enable access to secure areas of the site.
Typical content: Randomly generated number/text
Expires: When browsing session ends

Name: NSC_xxx
Purpose: SSL Session ID persistence, the system load balancer uses the SSL Session ID, which is part of the SSL handshake process, to create a persistence session before the initial request is directed to a service i.e. Web Server. The load balancing virtual server directs subsequent requests
that have the same SSL session ID to the same service. Typical content: predefined string of letters and numbersidentifying the service
Expires: Typically 200mins if a browser is not closed

Name: RequestVerificationToken
Purpose: Anti-forgery verification token. This token is used to prevent cross-site request forgery
(CSRF)attacks.
Typicalcontent:Randomlygeneratednumber/text
Expires: When browsing session ends

3. How to control and delete cookies

We will not use cookies to collect personally identifiable information about you.

However, if you wish to restrict or block the cookies which are set by our websites, or indeed any other website, you can do this through your browser settings. The 'Help' function within your browser should tell you how.

Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your machine as well as more general information about cookies

Please be aware that restricting cookies may impact on the functionality of some websites.

If you wish to view your cookie code, just click on a cookie to open it. You'll see a short string of text and numbers. The numbers are your identification card, which can only be seen by the server that gave you the cookie.

For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.

To opt-out of third-parties collecting any data regarding your interaction on our website, please refer to their websites for further information.

Accessibility statement for ESDAL (Electronic Service Delivery for Abnormal Loads)

How accessible is this website?

Some parts of this website are not fully accessible, for example:

Text will not reflow into a single column when you change the size of the browser window.
You cannot modify the line height or spacing of text.
Most older PDF documents are not fully accessible to screen reader software.
Some of the online forms are difficult to navigate using only a keyboard.
You cannot skip to main content when using a screen reader.
There is a limit to how far you can magnify the vehicle mapping and general pages.
ESDAL is 90% compliant with colour contrast requirements.

See below for more details.

Feedback and contact information

If you need information on this website in a different format for example accessible PDF, large print, easy read, audio recording or braille please contact the ESDAL Helpdesk Team:

Email: esdalenquiries@nationalhighways.co.uk
Call: 0300 470 3733

We will consider your request and reply to you in 3 working days. Currently the website is not available in different formats.

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems not identified in this statement or think we are not meeting accessibility requirements, contact The ESDAL Helpdesk Team:

Email: esdalenquiries@nationalhighways.co.uk
Call: 0300 470 3733 between 8am and 6pm Mon to Fri excluding public holidays

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

National Highways is committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

https://www.legislation.gov.uk/uksi/2018/852/regulation/1/made

Compliance status

This website is not fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Non-compliance with the accessibility regulations and disproportionate burden

We are aware that some areas of this site are not accessible, we have conducted an audit of the requirements to identify areas of non-compliance to users as described above. We have assessed the system using interactive tools and transactions focussing on the key accessibility issues identified on user landing pages and key workflows. We have assessed the resource cost (time and effort) of fixing the issues with navigation and accessing information as a discrete activity and believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will continue to resolve accessibility issues on an ongoing and iterative basis over the next 12 months taking opportunities to address accessibility issues alongside planned software updates on a page by page basis.

What we have done to improve accessibility compared to the previous version of ESDAL

Through our design and audit processes we have made significant display design amendments aimed at addressing the identified WCAG compliance concerns:

Colour contrast: by setting appropriate global colour declarations in stylesheets ESDAL is approximately 90% colour contrast compliance.
Footer, labels, and alt tags for images: by implementing considered page designs ESDAL meets the majority of relevant requirements for page footers, labels and Alt Tags for images. Compliance for dynamic images created in the maps will continue to be resolved over the next 12 months and are a key focus of ongoing WCAG compliance assessment.
Font size and other issues: ESDAL has been designed to comply with the majority of font size requirements including alt images text fonts.

To further enhance WCAG compliance, we are adopting a continuous improvement approach. Our plan includes:

Task-Based Styling Sheet Updates: We will be addressing these updates on a portal-by-portal basis, aiming for completion during 2024.
Developer efforts for improvements: Items requiring developer intervention for improvement will be implemented alongside post go-live activities or while addressing other enhancements and fixes.
Mobile applications: Currently, the design focus has been on the web-based application, which is how the majority of users access ESDAL. Consequently, WCAG support for mobile applications has not yet been planned.

We will continue working towards full compliance with the WCAG Standard for ESDAL over the next 12 months.

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