Information story

Accessibility statement for ESDAL2 (Electronic Service Delivery for Abnormal Loads)

How accessible is this website?

We know some parts of this website are not fully accessible:

  • The text will not reflow in a single column when you change the size of the browser window
  • You cannot modify the line height or spacing of text.
  • Most older PDF documents are not fully accessible to screen reader software.
  • Some of our online forms are difficult to navigate using just a keyboard.
  • You cannot skip to the main content when using a screen reader.
  • There's a limit to how far you can magnify the vehicle mapping and general pages.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille please contact the ESDAL Helpdesk Team:

  • Email:
  • Call: 0300 470 3733
We'll consider your request and get back to you in 3 working days. Currently the website is not available in different formats.

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, contact The ESDAL Helpdesk Team:

  • Email:
  • Call: 0300 470 3733

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

National Highways is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is not compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Non-compliance with the accessibility regulations and Disproportionate burden

We are aware that some/many areas of this site are not accessible, and we are currently auditing these requirements to provide a detailed list for users. We have assessed the cost of fixing the issues with navigation and accessing information and with interactive tools and transactions. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment when the supplier contract is up for renewal.

What we're doing to improve accessibility

We are currently preparing an audit of non-accessible requirements within and outside the scope of the accessibility regulations. We will update this statement in December 2020 to advise users of specific areas on where the website is and is not compliant.

We also aim to make ESDAL further compliant with the WCAG 2.1 guidelines when the new system is developed in the next 24 months.